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I have been very patient with Paul Sprabarry since day 1. On the first day he was very friendly and kind.

After that he was been very short, unfriendly, rude, lack of communication tells me one thing and is not true.

Seems like doesn't want to get things done unless he has someone else behind him to tell him take care of it. We purchased the home on 02/06/20 and slowing started moving in. In March with all the rain we had we noticed our backyard full of water not draining properly. We have had major issues and lots of issues ever since we moved in.

He has never been with a pleasant attitude or willing to really take care of the problem. I I was very frustrated and had to search more into the issue to get the problem resolve. After having a grading survey done and after having to hassle then he was told to make sure things get done. then we continue having other issues that Paul Sprabarry was not willing to take care of until I had to get other people involved including Robert Roffino that has been amazing and very helpful.

Working with Paul Sprabarry has been very frustrating. He will tell you the job got done when it didn't. He says his going to follow up and he doesn't. He don't have a welcome attitude and doesn't get to things right away.

We really don't want to work with Paul anymore for any future issues. But I do want to say Robert Roffino has been phenomenal.

He has been very efficient and gets to things right away. He even replaced our grass that never took roof and was dead. He has a really friendly attitude and I can tell he loves his job and his clients.

Today 07/09 we just had another incident with Paul Sprabarry.

I sent him a text today at 3:41pm asking what is the status on our leak repair. He replied back at 3:43pm stating he spoke with landscaping today around lunch time and that leak was repaired. I said that is a lie no one has been to my home my husband is been there all day, we have cameras and haven't seen anyone stop by. Landscaping also stopped by yesterday 07/08/20 around 5:30pm discovered the leak and told my husband that it couldn't get done today but they will return tomorrow on 07/09/20 short story the leak never got done until today that a contractor showed up at the house a little bit before 4:00pm pretty much 15 minu after I sent the text to Paul checking on the status.

I don't want to deal with Paul Sprabarry again. We are very fed up with him

If you have any questions please contact me

User's recommendation: very disappointed with the purchased. The only reason that I have been staying calm is because Robert Roffino has been a huge help.

Preferred solution: Let the company propose a solution.

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